Frequently Asked Questions

Do you Customize wigs? 

Yes, Please leave notes in your order section prior to placing order , for specific orders not found on our site , Please contact customersupport@ksdeluxe.com  with pics of your desired looks and invoice will be sent via email prior to processing your order. 

Can I Color / Cut/ Style Hair?

Of Course! mostly all our units or Premium Virgin Grade 100% Human hair , can be bleached, dyed, colored, cut and styled as desired. However, we strongly recommend consulting a professional hair stylist before dyeing or colour-treating your hair

How long does Hair last?

With proper care most of our Remy Wigs average 6-12months, Our Premium Virgin Luxury Grade Hair from 8A and higher can last 1-2 years with proper care and limited heat exposure. 

Is the hair Ready to Wear ? 

Each order is personified by a set of hair care and maintenance tips . We highly reccommend co washing the hair prior to usage for a more vibrant look and bounce, however it can be worn fresh out the box. 

What type of Payments do you accept?

We accept the following payment methods:VISA, MasterCard, PayPal and American Express. Amazon Pay, Klarna, Afterpay, Shop Pay and more

 We offer a 1-3 days processing time depending on the unit . All orders are processed 24 hours after authorized payment validation , in case you change your mind, If you would like to speed up your order processing time , Please  send email to customersupport@ksdeluxe.com or text/ call: 800-818-1325

How fast is shipping ? 

We offer Free shipping on mostly all domestic orders 3-5 business days for faster shipping option may have to select paid for 1-2 business days . Please view our "Shipping pages for more options".

What's the best method/ fastest way to get a response ?

We typically respond by Email within 1-2 hours from reciept and by phone within minutes. Please email/ text your order # for questions related to active or ongoing shipments to push the line. 

How can I cancel my order?

For all cancellations, Please contact our customer service team with your order info and they will easily assist you.

Email: customersupport@ksdeluxe.com |Phone: 800-818-1325